Always verify the official contract address and email domains below before signing any transaction or replying to any message.
ACX Token Exchange
Answers to common questions about the exchange, official addresses, and how to avoid phishing.
01
What is this portal, and why is ACX being redeemed?
Following the governance vote, ACX holders can exchange tokens for equity in Across Inc. or cash out to USDC at a fixed rate of $0.04375 per ACX. This portal is the official venue for both paths. Governance post.
02
What is the rate, and is there a deadline?
Fixed rate of $0.04375 per ACX, the same for both paths. Equity applications close September 1, 2026 (3 months after launch). USDC redemption closes December 1, 2026 (6 months after launch).
03
What is the difference between the USDC and equity paths?
USDC is an instant onchain swap with no application and no minimum. Equity requires KYC for every applicant (US and non-US) and an accredited-investor check for US holders. Target minimum 250,000 ACX; smaller contributions are accepted but inclusion is not guaranteed. Slots are capped at 100 US and 500 non-US.
04
How does USDC redemption work, and how long does it take?
Connect your wallet, approve ACX, then redeem. USDC settles atomically in the same transaction, typically under a minute on Ethereum mainnet. You pay gas; there is no protocol fee.
05
How do I verify I am on the real portal?
The only official URL is [TBD: insert canonical domain]. The source code is public at github.com/Bobbaybuilding/acx-token-exchange. Treat any other domain as phishing, including close lookalikes.
06
What is the official redemption contract address, and who controls it?
Redemption contract: [TBD: insert deployed address]. The Risk Labs multisig is the owner and can pause and recover funds; it cannot change the rate.
07
How will Across communicate with me, and what is not legitimate?
After you submit the equity form, follow-up comes from tbo-us@across.to (US track) or tbo-international@across.to (non-US track). We will never DM you on social, ask for your seed phrase, or send “claim” links. Any email from a domain other than @across.to is phishing.
08
I sent ACX to the wrong address. Can I get it back?
ACX sent to the redemption contract outside a redeem call is recoverable only by the contract owner via a sweep, at the multisig's discretion. ACX sent to any other address is not recoverable by us.
09
How do I report a phishing site or contact support?
Report suspected phishing and redemption issues to [TBD: support email]. Include your wallet address and any relevant transaction hashes.
10
What happens after I submit the equity form?
We review your KYC submission, then follow up by email from tbo-us@across.to or tbo-international@across.to with the offering memo, DocuSign, and the Across Sub multisig address. Send ACX to that multisig within 5 business days.