Frequently answered questions
Answers to common questions about the exchange, official addresses, and how to avoid phishing.
What is this portal, and why is $ACX being redeemed?
Following the governance vote, eligible $ACX holders may apply to exchange tokens for equity in AcrossCo at a 1:1 ownership ratio, or redeem $ACX for USDC at 0.04375 USDC per $ACX. This portal is the official venue for both paths. Governance post.
What is the rate, and is there a deadline?
Accepted equity participants exchange at a 1:1 ownership ratio. USDC redemptions use a fixed rate of 0.04375 USDC per $ACX. Equity applications close January 8, 2027. USDC redemption closes January 8, 2027.
What is the difference between the USDC and equity paths?
USDC is an instant onchain exchange with no application and no minimum. Equity requires an application, KYC for every applicant (US and non-US), and an accredited-investor check for US holders. A minimum exchange size and participation limits apply; slots are capped at 100 US and 500 non-US.
How does the USDC exchange work, and how long does it take?
Connect your wallet, approve $ACX, then exchange. USDC settles atomically in the same transaction, typically under a minute on Ethereum mainnet. You pay gas; there is no protocol fee.
How do I verify I am on the real portal?
The only official URL is exchange.across.to. The source code is public at github.com/across-protocol/acx-token-exchange. Treat any other domain as phishing, including close lookalikes.
What is the official redemption contract address, and who controls it?
Redemption contract: 0x5C30D7494DA55e23f62130C642C22AF1814EF65d. The contract is controlled by the Risk Labs multisig, which can pause and recover funds; it cannot change the fixed rate.
How will Across communicate with me, and what is not legitimate?
After you submit the equity form, follow-up comes from tbo-us@across.to (US track) or tbo-international@across.to (non-US track). We will never DM you on social, ask for your seed phrase, or send “claim” links. Any email from a domain other than @across.to is phishing.
I sent $ACX to the wrong address. Can I get it back?
$ACX sent to the redemption contract outside a redeem call is recoverable only by the contract owner via a sweep, at the multisig's discretion. $ACX sent to any other address is not recoverable by us.
How do I report a phishing site or contact support?
Equity support: tbo@across.to. Cash support: hello@risklabs.co. Include your wallet address and any relevant transaction hashes.
What happens after I submit the equity form?
We review your KYC submission, then follow up by email from tbo-us@across.to or tbo-international@across.to with the offering memo, DocuSign, and the Across Sub multisig address. Send $ACX to that multisig within 5 business days.
Always verify the official contract address and email domains above before signing any transaction or replying to any message.